SHIPPING COSTS
We offer free shipping on all orders over 300 € in the EU. To get a shipping quote, you simply need to add the items in your cart and fill out the information requested.
DELIVERY
All orders ship from our warehouse in Stockholm, Sweden.
We ship all orders with UPS, DHL or Postnord. Your order is delivered to your home or to an Access Point depending on your address and the total weight of your order.
All in-stock orders process the same or next business day. Orders are normally delivered within 2-5 business days.
If an item is not in stock, you will find information on our website about when the product is expected to be back in stock.
DELIVERY TO SWITZERLAND
We deliver orders to Switzerland with UPS Standard and your order will usually be delivered to your home within 2-5 business days.
When you choose Switzerland as country at the checkout, all prices are shown without the VAT applicable in the EU. UPS send an invoice to you on VAT for Switzerland plus CHF 21,5 in customs and VAT handling fees. This invoice does not relate to shipping costs.
TRACKING
Once an order has been processed, we will email you a tracking number so you can track your shipment online.
LATE DELIVERY
You have the right to cancel your purchase in the event of delayed delivery. We recommend that you cancel your order via e-mail or letter, so that both you and we have documentation that you have cancelled your purchase.
TRANSPORT DAMAGES
If damage occurs in transit, please report the matter to our customer services desk. This must be done via e-mail to info@betterfloorball.se or by telephone to +46 8 449 25 72. Notification must be given within a reasonable period of time after you have become aware of, or might reasonably be expected to have become aware of, the damage. It is therefore important that you remove the packaging and inspect products carefully.
In order to ensure that all damage claims are dealt with as efficiently as possible, it's important that you keep the product packaging so that it can be inspected. Depending on the extent of the damage sustained, rectification may take the form of delivery of new goods, remedying defects or a price reduction.
RETURN POLICY
Better Floorball wants to make sure you are completely satisfied with your purchase. If for any reason you want to return or exchange an order within 14 days of purchase, a full refund will be issued for any unused products in their original packaging. All returns will be shipped back to Better Floorball warehouse at customers expense.
Please send an email to info@betterfloorball.se before sending your items back.
Returns must be well packaged and boxed and sent to us at:
Better Floorball
c/o Link Logistics
Grafikgatan 8
754 50 Uppsala
Sverige
+46 8 449 25 72
Include details of your name, order number and reason for return.